Frequently Asked Questions about Digital Membership Cards
What are digital membership cards?
Digital membership cards offer convenience and ease of use for members. Eco-friendly and fully integrated with mobile wallets, digital cards streamline the membership process and reduce the costs associated with physical card creation and distribution. Digital membership cards can be downloaded and saved to your smartphone or tablet without the use of a third party app. Going digital means you never have to worry about forgetting your membership card.
How will I receive my digital membership card?
Your Digital Membership card will be sent to the primary email address provided when you join. When you receive the email with your digital cards, click the included link to download your card(s) to your smartphone or tablet. If you are renewing your membership the expiration date on your digital membership card will automatically update within 7-10 business days. If you have not yet installed your digital membership card, and need support, please email email@example.com.
iPhone | iPhone users will access digital cards through the Apple Wallet
Android | Android users will access digital cards through Wallet Passes
How many member card(s) will I receive?
Individual members receive one membership card.
For Dual level members and above, two cards are issued per membership, both of which will be delivered in separate emails to the primary e-mail address on file.
If two names are designated on a membership, both cards will list both names. (Example: [John Smith and Mary Jones]. If a second name is not specified for the membership, the first card will have the member’s name and the second card will read “Guest of [Member Name]”.
How do I use my digital membership card?
Open your digital card in your Apple Wallet or Wallet Passes and present your device just as you would a physical card.
What will be on my digital membership card?
The front of your digital card lists your Name, Member Level, Member ID with Barcode, Expiration Date and, (if eligible) icons for the North American Reciprocal Museum (NARM) and Council for American Jewish Museums (CAJM) reciprocal programs. The back of your digital card will provide a full listing of your member benefits.
How will my secondary member receive their digital membership card?
For Dual Members and above: For memberships with two names listed, two cards will be delivered to the primary member in two separate emails with both names listed on both cards. You may either forward the secondary member the email and card or download both cards and “share” the card through Apple Wallet or Wallet Passes.
For memberships where a secondary member name is not designated but rather is listed as “Guest of [Primary Member Name]”, you can download both cards to your wallet and use the ‘Guest Of’ version for any guest that accompanies you or “share” the card through Apple Wallet or Wallet Passes to a person of your choice.
How do I share my second digital card?
After installing the card on your first device, you just need to enter the card on that phone and use the “Share” button that is located on the back of the card to distribute the pass to other members that are included in your membership plan.
How can I access the content on the back of my Digital Membership Card?
To access the back of your Digital Membership Card, please follow the steps below:
Wallet Passes App:
GPay: this format does not offer a back of card, instead you will be able to see all the content on one side, by scrolling down to see additional information.
How do I update information on my digital membership card?
To update your membership information please contact us by phone at 215.923.3811 x1121 or email firstname.lastname@example.org. Once your information has been changed, your digital card automatically updates (no need to download the card a second time).
Please allow 7-10 days for the updates to apply. If you notice that your digital membership card did not update, refresh your wallet or turn on the automatic updates tab.
I want a physical membership card, how do I request one?
If you would like to receive a physical membership card, please contact Membership Manager Beth Heaney at 215.923.3811 x1121 or email email@example.com.